Privacy policy
Last updated: 31 October 2026
At AdenTech, I keep things straightforward. This page explains what information I may use when you contact me about IT setup or support, and why.
Who I am
AdenTech provides local computer, laptop, monitor, printer and workstation setup services. For privacy questions, contact me at support@adentech.co.uk.
What information I may collect
The website form asks for your name and email address, and may also collect your town or postcode, details of the equipment or help you need, your preferred timing, and any other information you choose to include. It does not ask for a phone number or full service address at the initial enquiry stage. If you approve a quote and decide to proceed, I may ask for the full service address to confirm travel and arrange the agreed work, and a phone number to help coordinate the visit. If you contact me through another channel, I will receive the contact details and information you choose to provide there.
Please do not send passwords, payment-card details, or other sensitive account information.
How I use your information
I use the details you provide to respond to your enquiry, check whether your location is within my service area, understand the work requested, discuss a possible quote, and arrange or provide an agreed service. I may keep relevant correspondence and records so I can manage the enquiry and follow up appropriately.
My lawful basis
Where UK data protection law applies, I generally use enquiry details to take steps at your request before entering into a contract, to perform a contract where one is agreed, and where necessary for my legitimate interests in running and documenting my business. If a different lawful basis is needed, I will explain it when appropriate.
Who I share information with
I do not sell your personal information. This website is hosted using GitHub Pages. When you submit the contact form, the information you enter is sent to a Cloudflare Worker, which validates the request and uses Resend to send an owner notification to my receiving inbox. After the owner notification is accepted, the Worker also attempts to send a separate receipt-only email to the email address you provided. The owner notification uses your email address as its reply-to address so I can respond; replies to the customer receipt are directed to support@adentech.co.uk. The owner notification is delivered to my receiving inbox. The public contact and customer-reply address is support@adentech.co.uk. Cloudflare Turnstile is used as an anti-automation check on the form; Cloudflare may process technical request information (such as IP address and browser/device signals) to assess whether a submission is automated. GitHub, Cloudflare, Resend and Google (for Gmail) may process technical information or the details you submit as part of providing these services, under their own terms and privacy information. You can read the GitHub Privacy Statement, Cloudflare Privacy Policy, Resend Privacy Policy and Google Privacy Policy. No Google Apps Script or Google Sheets service is used for this website form. I may also disclose information where required by law.
Remote support and access to your device
Submitting the website form does not install remote-access software, create a remote connection, or give AdenTech access to your device. If remote support is suitable and a session is agreed, I will explain which remote-support tool is proposed and provide relevant information about that tool before you decide whether to proceed. A session only starts after you have given explicit permission. You must remain present throughout and can end the session at any time. I will not ask you to tell me, email, or message me your password; you enter any credentials yourself. Please close private documents and save your work before a session where appropriate.
How long I keep it
I keep enquiry details only for as long as reasonably needed to respond, manage any work or follow-up, maintain appropriate business records, and meet legal obligations. The period depends on the nature of the enquiry and whether work is agreed.
Your choices and rights
Depending on the circumstances, UK data protection law may give you rights to access your personal information, correct it, request deletion or restriction, object to certain uses, or request a copy in a portable format. To ask a question or make a request, email support@adentech.co.uk.
You can also raise a concern with the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.
Security and changes
I take reasonable steps to protect enquiry information, but no method of online transmission or storage can be guaranteed completely secure. I may update this policy when my services or processes change; the latest version will be posted on this page.