Remote requests
Requests can be made Monday to Sunday, subject to availability. This does not mean immediate support is guaranteed, and AdenTech is not a 24/7 service.
Request help without an on-site visit.
Remote support may be suitable for some software, email, setup and troubleshooting issues. Send a request and I’ll check whether your issue can be handled remotely and whether I’m available.
Availability and arrangements
On-site support
On-site work is arranged individually. Weekend appointments may be possible, subject to agreement.
How a remote session works
1. Send a request
Choose “Remote support request” in the website form and describe the device, issue and any error message. Do not include passwords or sensitive account details.
2. Check suitability
I’ll review the details and confirm whether remote support is appropriate, what tool would be used, and a suitable time. Some problems need an on-site visit instead.
3. You approve access
No remote connection is started by sending the form. A session only starts after you have been told how it works and have explicitly approved access.
4. You stay in control
You remain present throughout the session and can end the session at any time. You enter your own passwords; I will never ask you to tell me or send me a password.
Before you request support
- Keep your device with you and make sure it has a reliable internet connection.
- Save your work and close private documents where appropriate.
- Do not install remote-access software, share a session code, or approve a connection unless AdenTech has first explained the agreed session.
- Never send passwords, one-time security codes, payment-card details or recovery codes.
Request remote support
Use the enquiry form and select “Remote support request”. Your request is not a confirmed appointment or quote. I’ll respond to discuss suitability, availability and any price before work begins.
Request remote support